This Privacy Policy explains how TheEVape (“TheEVape,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit theevape.com, create an account, contact us, or place an order.
Information We Collect
Depending on how you use the website, we may collect:
- Contact and account information: name, email address, telephone number, account credentials, and communication preferences.
- Order and delivery information: products ordered, billing address, shipping address, order history, tracking information, and related correspondence.
- Payment information: payment method and transaction details. Complete card information is generally processed directly by the applicable payment provider rather than stored by us.
- Age-verification information: date of birth, verification result, and, when required, identification or information submitted to an age-verification provider.
- Device and usage information: IP address, browser type, device identifiers, approximate location, referring pages, pages viewed, search terms, cookie data, and interactions with the website.
- Customer-service information: messages, attachments, reviews, and other information you choose to provide.
How We Use Information
We may use personal information to:
- Operate, maintain, secure, and improve the website;
- Create and manage customer accounts;
- Verify age and purchasing eligibility;
- Process payments, fulfill orders, arrange delivery, and provide order updates;
- Provide customer support and handle returns, refunds, disputes, or warranty requests;
- Detect fraud, misuse, security incidents, and violations of our policies;
- Comply with legal, tax, accounting, customs, and regulatory obligations; and
- Send marketing communications where permitted by law and consistent with your choices.
Legal Bases for Processing
Where applicable law requires a legal basis, we process personal information based on performance of a contract, compliance with legal obligations, our legitimate interests, protection of vital interests, or your consent. You may withdraw consent at any time, without affecting processing completed before withdrawal.
How We Disclose Information
We may disclose relevant personal information to service providers that help us operate our business, including website hosting, WooCommerce and WordPress services, payment processing, fraud prevention, age verification, analytics, marketing, customer support, warehousing, shipping, customs, and professional advisers.
We may also disclose information when required by law, to respond to valid legal requests, to protect customers or our rights, in connection with a business transaction, or with your direction or consent. We do not disclose personal information to third parties for money. Certain advertising or analytics activities may be considered “selling,” “sharing,” or targeted advertising under some privacy laws; where required, we provide a method to opt out.
Cookies and Similar Technologies
We use cookies and similar technologies for essential site functions, shopping-cart operation, account sessions, security, preferences, analytics, and, where enabled, advertising. You can manage cookies through any consent tool displayed on the website and through your browser settings. Blocking some cookies may prevent parts of the website from functioning correctly.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfillment, customer service, fraud prevention, dispute resolution, and legal, tax, and accounting requirements. Retention periods vary according to the type of information and applicable law.
International Data Transfers
Our service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers. Privacy laws in those countries may differ from those in your location.
Your Privacy Rights
Depending on your location, you may have the right to request access, correction, deletion, restriction, portability, or objection to certain processing; to withdraw consent; and to opt out of targeted advertising or the sale or sharing of personal information. You may also have the right to appeal our response or complain to a relevant data-protection authority.
To submit a privacy request, use our Contact Us page and clearly identify the request as a privacy matter. We may need to verify your identity before responding. We will not unlawfully discriminate against you for exercising a privacy right.
Children and Minors
This website is not directed to children or minors, and we do not knowingly collect personal information from them. Customers must satisfy the requirements in our Age Policy. If you believe a minor has provided personal information to us, please contact us so we can investigate and take appropriate action.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
The website may link to third-party sites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The revised version will be posted on this page with a new “Last updated” date.
Contact Us
For questions, complaints, or privacy-rights requests, please use our Contact Us page.
