Last updated: June 12, 2026
This Shipping Policy explains how TheEVape processes and delivers orders. Available destinations, methods, charges, and estimates are shown at checkout and may vary according to product type, warehouse, destination, carrier capacity, and legal restrictions.
Order Processing
Orders are generally prepared within 1–3 business days after payment and any required age or fraud verification are completed. Orders are not normally processed on weekends or public holidays. High-volume periods, verification requests, product availability, or compliance reviews may extend processing time.
Delivery Estimates
Estimated transit time is typically 7–15 business days after dispatch, unless a different estimate is displayed at checkout. Delivery dates are estimates rather than guarantees. Customs review, weather, local holidays, remote-area delivery, carrier disruption, and regulatory inspections may cause delays outside our control.
Shipping Confirmation and Tracking
When tracking is available, we will send a shipping confirmation to the email address associated with the order. Tracking can take 1–3 business days after dispatch to show movement. Customers may track supported shipments through the carrier’s website or 17TRACK.
Shipping Charges, Duties, and Taxes
Shipping charges are displayed at checkout. Unless the selected shipping method is expressly identified as duties paid, the recipient is responsible for import duties, taxes, brokerage fees, and other destination charges. These charges are set by local authorities or carriers and are not controlled by TheEVape.
Destination Restrictions
Vaping laws differ by country, state, province, and municipality. We may restrict products, shipping methods, or entire destinations in order to comply with law, carrier rules, or payment requirements. The availability of checkout does not guarantee that every product is lawful at the destination.
The customer is responsible for providing a lawful delivery address and checking local import, possession, and use restrictions before ordering. We may cancel an order if we determine that it cannot lawfully or safely be shipped.
Age and Signature Requirements
Age verification, government-issued identification, or an adult signature may be required before dispatch or at delivery. The person accepting delivery must meet the legal age requirement. Additional information is available in our Age Policy.
Address Changes and Cancellation
Contact us as soon as possible if an address is incorrect or an order must be cancelled. We may be able to make changes before processing begins, but changes are not guaranteed. Once an order has shipped, we normally cannot change the address, redirect the parcel, or cancel the shipment.
Incorrect or Incomplete Addresses
Customers are responsible for reviewing the recipient name, street address, apartment or unit number, city, postal code, telephone number, and email address before submitting an order. Reshipping or return costs caused by incorrect or incomplete information may be charged to the customer.
Delayed, Lost, or Damaged Shipments
If tracking has not updated for an extended period, a parcel appears lost, or the package arrives damaged, contact us through our Contact Us page with the order number and relevant photographs. We may need to open an investigation with the carrier before offering a resolution.
Customs Holds, Rejection, or Seizure
Customs authorities may inspect, delay, reject, return, confiscate, or destroy shipments. We cannot control customs decisions or guarantee clearance. Refund eligibility for affected orders is determined under our Return & Refund Policy, the circumstances of the shipment, and applicable law.
Multiple Packages
An order may be divided into multiple packages or shipped from different facilities. Separate tracking numbers and delivery dates may apply, and no additional shipping fee will be charged solely because we split an order.
Contact
For shipping assistance, use our Contact Us page and include your order number.
